Built a team of 52 people. The company is the leading provider of "24 by 7" claims call center services to the insurance industry. The flexible systems have revolutionized the service in an industry not known for outstanding service. Responsible for custom software development, operations, support, quality assurance, documentation and strategic direction.
Sales: Brought stability to support a growing volume, client demands and personally contributed to the company being sold for $40 million cash to CONCENTRA Managed Care.
Market: Introduced Internet Loss Reporting. Halved the time it takes to implement a new client.
E-Business: Process 2 billion dollars worth of business with our customers annually via the web and telephone. The business process was re-engineered for each client.
Cost Reduction: Reduced human resource expenses by $250,000 in the first four months by hiring outstanding people in a tight market.... 
Posted @ 07:36AM, June 04, 2007
by Paul Neilson | Permalink
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