Experiences at Fiserv

Learning Turbo Pascal and installing the Remote Printback Product within 2 weeks!

Revamped Client Services processes, communication strategy and client management reporting
Created metrics to track pitfalls in processes to deliver on commitments and to measure service level deliverables
Developed metrices for accountability in Client Services as well as other areas within the company
Improved client satisfaction rating...

Demonstrated track record of leadership, mortgage banking knowledge, process innovation, team building skills and creative thinking.

Developed a department responsible for the delivery of training to internal and external clients.

Developed a performance management program focused on objective job criteria.

Developed an objective employee recruitment and selection system.

Created and taught training programs to employees and clients at all levels of organizations.

Prepared and coached training department staff members for the delivery of various learning initiatives....