Experiences at Ford Motor Credit Company

* Achieved Top Performer; specialized in skip tracing by using 'outside the box' methods to locate company assets
* Developed amicable solutions for troubled accounts, by seeking win-win solutions for delinquent customers
* Trained and supervised a 2-person collection team
* Ran the # 1 collection unit, achieving division low repossessions and maintaining delinquencies for under 30-day accounts to 2% and for under 60-day accounts to 0.75%
* Won Branch Employee of the Year award...

Relationship Management, Problem Solver.

Be Honest

This was my first *real* job following my graduation from high school. I performed myriad administrative tasks for a regional office that, essentially, processed automotive financing applications.

* Manage delinquent accounts with focus on customer contact and resolution
* Minimize expenses through effective use of resources and time management
* Convey challenging messages to all customer types
* Participate and perform in a call center environment with a team atmosphere
* Service customers and dealers promptly and courteously
* Use creativity in locating debtors...

- Retrieved incoming calls from customers
- Handled customer accounts and transferred to a specialist
- Received, sorted, distributed incoming mail