Experiences at GPU Energy

Supervisor: Donald Kujawski - (717)-738-0046

- Learned an employee's morning tasks.

- Automated an employee's morning tasks using a combination of Perl, wget, Excel and Visual Basic for Applications.

- Created a system for graphing power outages read from a database in Visual Basic and Java.

DEPARTMENT ASSISTANT III
(Customer Relations, Customer Care, Sales and Marketing Department) Handled and maintained all aspects of administrative management for a team of 30+ employees. Including, but not limited to clerical duties, database reporting, computerized and manual filing systems, presentations, spreadsheets, mailings and supply replenishment. Processed accounts payable check requests and invoices, department expense reports and timesheets. Maintained departmental employee files. Developed and maintained internal and external databases. Shadow support for and coordination with Information Technology department. Responded to phone, mail, and person-to-person consumer inquires in accordance with company and PaPUC rules and regulations. Allocated informational data. Provided all services necessary to support a mobile workforce by handling travel arrangements - air, car, hotel. Planned and coordinated all logistics for department and customer group meetings, trainings, video conferences, lunches and/or dinners. Responsible for advertising GPU Energy's Northwestern Pennsylvania's Customer Relations Department in local newspapers and magazines. Organizational assistance and participated in area Home Show booths. Served as backup and assisted in work activities for other department, administrative and clerical personnel, including the Regional Vice President's Office. Promoted good customer and working relationships by being a team member, imposing and meeting the changing needs of our industry by implementation of process improvement initiatives. Ensured proper flow of internal and external communication to support departmental, company and community activities. Member of the office safety team and floor fire marshall.

CUSTOMER SERVICE REP III
(Call Center) Assisted customers by scheduling on-line service work orders interfacing with all departments. Processed billing adjustments, researched and prepared account histories, maintained proper documentation and allocated informational data. Consumer relations included phone, mail or direct contact. Utilized IBM computer system and its programs (CPIS, PCCS, GUI, TSO, IMSP, EMAIL and OS/2). Performed collection of delinquent accounts by complete records management, collection agreements, and human service agency referrals. Assisted in instruction and orientation of new employees to the Customer Service Department. Maintained client-based filing system....