Experiences at GSI Commerce

friendly courtious punctual

Requires high level educational background and work experience

Helped both employees and customers with roblems they had with our websites and software for ordering

Received incoming calls for toysrus.com as well as other verticals (sports related websites).
Checked status of orders, placed orders, and made requests for refunds.
Systems used: Epiphany, JDA, Internet, and Catman.

While working in the Order Review/Credit Card Fraud department my daily tasks were to review orders in which had been flaged by the system as possible credit card fraud. My duties were to call the customers verify their account information, confirm their order and then verify their information with their bank. After verifying the order and all the information I then had to determine whether or not to allow the order to go through. I also had to assist other customer service representatives in the company and in the comanies we were the third party for with any questions related to the orders that were then in our system. I experienced escalated phone calls on a daily basis and multi tasked on several phone lines (incoming and outgoing) as well as doing the needed paper work and working in the 4 systems themselves on the computer....