Experiences at General Dynamics\ Harris

-Scheduled point-to-point and multipoint Video Teleconferences for various classified networks.
-Managed the Lucent and Access Multipoint Conferencing Units.
-Programmed and operated the Polycom VTC systems.
-Operated the PictureTel VTC systems.
-Patched the different VTC networks to conference rooms capable of non-agency VTC's.
-Worked the VTC help desk to troubleshoot operations problems network wide.
-Established and implemented video cascade plans in support of launches, town meetings and other special-request VTC's.
-Provided VTC support to senior agency officials to include dialing into conferences and ensuring all other participants were connected.
-Provided one-on-one and group training for all VTC customers....