Experiences at Global Crossing

* Responsible for ensuring the integrity of Global Crossing wholesale billing and managing revenue assurance projects with the overall goal of reducing billing errors and preventing revenue leakage.
* Coordinate the resolution of billing issues generated by the wholesale customer base. Investigate the issues, including creating Syncsort, SAS and JCL programs to extract, report on and correct issues.
* Develop business requirements for billing system enhancement projects, including CLEC billing and CABS billing. This includes directing requirements meetings, gathering data, clarifying and documenting the business requirements and creating comprehensive documentation. Also includes testing all software changes.
* Managed Arbor/BP billing system product and rate configuration activities. Included directing a team of business analysts, gathering requirements, using SQL to configure database tables....

* Developed, implemented and directed marketing plan for Carrier Voice Segment analyzing market-forecasts and competitive analysis to build and execute marketing/financial plan.
* Championed market strategies for products, enhancements, and future services. Drove focus and opportunities into channel with product teams. Launched 2 new products to meet $25M projections.
* Orchestrated MARCOM and Product Marketing to implement segment promotional strategy. Architected incentive programs and initiatives to influence revenue targets.
* Collaborated with sales on account planning to acquire, protect and grow revenue by assessing the funnels, trends and win/loss initiatives through direct marketing, branding and webinar campaigns/
* Supported development of annual segment financial plan to measure/track actual versus plan....

Responsible for relaunch of IP-based audio, video, and web conferencing solutions.

Created new benefit-oriented positioning and value proposition for services.
Produced presentations, brochures, and sell sheets embodying new positioning.
Designed and project-managed plan to drive usage among existing customer base....