Experiences at HSBC

Performed due diligence on delinquent accounts through manual dial, dialer and skip tracing on front-end, midrange, due diligence and foreclosure accounts. Generate payment arrangements acceptable by company guidelines for front-end, midrange, due diligence and foreclosure collections. Evaluate delinquent accounts for restructures and modifications per company guidelines.
Using a manual dial and dialer system solicit and up-sell (inbound and outbound) a variety of consumer loans including secured/unsecured and closed end/revolving products. Verified loan by mail and offered ancillary products of credit life, disability or unemployment in 48 states for customer's needs. Ensured the customer's needs and provide the customer's with the benefits. Provide customers with information regarding other HSBC products and services....

Pay, workplace conditions, willingness of management to listen to yor previous experience in that field

Collection of $3800.00 for 2 past due payments on a Ferrari Tesstarosa

Adaptation of different procedures and policies

Collected past due automobile loans

Positive attitude, vast experience, willingness to adapt

H.S.B.C.
1111 Town Center Drive
Las Vegas, Nevada 89131

March 7, 2009

To whom it may concern:
I am pleased to write this letter of recommendation for Robert Mnello. Robert worked for me in the Customer Service/Collection Department at H.S.B.C. for 4 years. He began here as Inbound/Outbound Customer Service and was promoted to Senior Collector.
During Robert 's service with us I interacted frequently with him and depended on him. Very goal oriented as well as a team player, Robert was always punctual, yet easygoing. He was keenly devoted to his work, but being a real people person, he was also enjoyable to be around.
Robert demonstrated from early in his tenure that he understood what business is all about. He was well organized and thrived under adversity. Almost without exception, he put the customer first, feeling as I do that the key to good business is satisfied customers. I suppose doing well in business is easy if you are, as he was, driven in equal measure by both quality and efficiency.
I would like to be very clear about why Robert is no longer with us. Robert is available for new challenges only because of his desire to learn and grow further. We would have loved to see him stay, but certainly understand his need to advance beyond the positions we have available.
In closing, let me say I have no hesitation in recommending Robert Mnello for any position pertaining to customer service. I feel confident he would be an asset to your organization.

Sincerely,
Miguel Ortiz
Unit Manager (702) 243-1111...

Learning new jobs
working has a team
becoming a nortary

Passing the resume scrubber.

Brand strategy; Planning NASCAR sponsorship.