Experiences at HSBC

Contacted and qualified customers. Set appointments, took customer financial information, made sales presentations, and closed sales. Great writing and verbal skills.

The company is a financial company that deals with personal loans, and mortgages. My duties were checking accounts to ensure payments were received, and that they were on time.

Tone and manerism of my voice I've been trained how to interact with customer on a professional level even when at times they are not

customer service billing and sales for companies ie: best buy, menards, bon ton, yamaha, kawaski etc

Manage all opperations of the mortgage refinace group from our sub prime portfolio. Manage 8.5mil 2007 budget.

Oversaw corporate and multi-national customer relationships for leading global financial institution serving 82 countries, with more than 175,000 employees and over US$93B in revenue. Managed high-profile Escrow accounts with assets totaling over US$500M; maintaining a portfolio containing more than 60 corporate/international companies with minimum net revenues of at least US$150M. Approved overdrafts, one-off transactions, and new facilities up to US$135K. Authorized renewal of existing credit facilities up to US$530K. Verified signatures on documents and checks up to US$8M. Identified new business opportunities. Maintained liaisons with all departments. Resolved customer complaints. Trained junior executive officers. Supervised 4 staff.

Revenue Growth and Corporate Contributions:
* Generated over US$10M in profit in 1-year, leading team to establish new company, a US$535M private client's share placement; successfully completed 1st venture of its type in the department.
* Added more than US$6M in profit, formulating, designing, proposing, and implementing a US$215M shareholder capital increase and escrow.
* Acquired numerous lucrative accounts from competitors, researching and developing innovative method for joint ventures in special category accounts.
* Administered Special Category Account expertise, providing national advice and assistance.
* Dominated competition, spearheading strategic new approach for Special Category Accounts....

The secret to getting hired at HSBC was to demonstrate excellent knowledge of the job and having a true passion for the position. HSBC prides itself on hiring the best of those students coming out of college and finding this internship really made a difference in my perspective of the professional world. I feel that a reason I was hired was because of my advanced knowledge of operations management and my urge to learn more about how operations tie into business development as a whole....

I was responsible for many of the initiatives coming into the bank with regard to back end operations. I worked on several projects dealing with Check 21 legislation and integrating remote data capture through a number of different business units. I also have experience with support in a number of the banks commercial and retail services including lock box services and MICR....

Please refer to resume

This project involved analyzing the existing purge processes for the CII system which has data stored in IMS and DB2 databases.This 3 decade old system has no purge process and as per theR2 Architechture the IMS databases could not be expanded, so there was a need to analyse and modify or develop a whole purge process for all customer related IMS segments and db2 tables.
Responsibilities:
??? Participated in JAD (joint application design) sessions and created user requirement documents.
??? Carried out Impact & Non-impact analysis of online and batch COBOL programs having IMS-DB and DB2 calls and JCL Jobs for the changes required and its impact in the existing purge processes.
??? Coded 200 COBOL programs having IMS-DB and VSAM files using alternate indexes, 300 Jobs for the complete purge process. Coordinated the coding and testing of the complete process by a team of 6 members.
??? DB2 database utilities like LOAD, UNLOAD used to download and upload the data (Runstats, copy, reorg etc )
??? To reduce the time of DB2 download jobs changed the DB2 COBOL programs to Quikjob for faster execution after downloading the data from the tables
??? Created new DLI and BMP PSBs for the new COBOL BMP and DLI IMS-DB purge programs.
??? Scheduled the jobs through CA7 scheduler and the purge process run in production in 11 hours; freeing up around 30% of IMS and 15% of the db2 space.
??? Created complicated test scenarios by Data manipulation using DB2 platinum and SPUFI, File-AID IMS, File-aid for files and also using Syncsort
??? Managed this project through MPP and Clarity.
Environment: IMS DB 9.0, DB2 8.0, COBOL 370, JCL, File-Aid 8.9 for files, DB2 & IMS, Xpeditor 7.4, Serena Changeman, Syncsort, Quikjob (Report : Vision), VSAM, IAM files, DB2 Spufi & Platinum tools, FTP, CA7...