Experiences at Hewlett-Packard Company

Turning an order around as soon as it cleared customs in New York City and having the order delivered to over 50 different sites in less than 48 hours.

Finding a solution when everyone is telling you it cannot be done and you know it can.

Found ways to make the impossible customer situations a reality over and over again.

Preparation for the interview process. Having a 30, 60 and 90 day action plan with realistic goals and objectives.

Competence and ability to work well with others.

Product management, marketing, strategy, program management, design engineering

Sales of complex information technology solutions to Department of Veterans Affairs. Relationships with C-level clients. Lead cross-functional team. Develop account plan and stragegies. Achieved and exceeded quota performance by 30%. Achieved $25M yearly sales over last 5 years.

I held a number of marketing roles at HP from 2000-2006 in HP's Enterprise Solutions business, including Customer Reference Program Manager, Competitive Analyst, New Product Introductions Manager, and Marketing Program Manager.

June 2000 - Oct 2006 Hewlett-Packard Corporation Houston, Texas
ITO Specialist III February 2003 - Oct 2006
* Provide Tier I and Tier II network escalation support on all network devices like Cisco 2500 and 3500 Series Routers, Cisco 4000 and 6500 Series Catalysts Switch, Extreme Summit and 7i switches, Windows 2000/2003 Servers platform.
* Maintain and Create new HP customer VLAN in the datacenter. Perform troubleshoot on inconsistent VLANs.
* Design, implement and troubleshoot LAN and wireless technologies on campus and data centers.
* Implement and troubleshoot WAN technologies like Frame-Relay, ATM- IMA, T1, OC3, OC12 and Packet-Over-Sonet.
* Formulate and troubleshoot Internet application like FTP, Proxy, Cisco VPN technologies to internal and external partners.
* Develop and formulate network troubleshooting strategies for apprentice network analyst.
* Upgrade and maintain network portal for Network Drawings, related access and maintenance contracts.

Technical Analyst II March 2001 - February 2003
* Configure and troubleshoot WAN technologies such as frame-relay, T3, T1 and Fractional T1 for Enterprise Network.
* Install, configure, and troubleshoot Extreme Black Diamond, Summit48, and 7i Switches.
* Configure and troubleshoot routing protocols like EIGRP, OSPF and BGP in large and complex datacenter and enterprise environments.
* Performed initial troubleshoot on Cisco VPN concentration for site-to-site and client VPN.
* Performed initial firewall troubleshooting on Cisco PIX 506 & 520, Nokia CheckPoint and Netscreen.
* Performed Cisco IOS firmware upgrade on 2511, 2610, 3620, 3640 routers and Extreme switches.
* Configure VLANs on the corporate campus network. Performed LAN migration from 10BaseT to 100BaseT for old Enterprise Servers.
* Use Protocol Analyzer and Sniffer Pro to analyze latencies and connectivity issues between servers to servers and servers to client.
* Perform configurations backup from Cisco and Extreme hardware to the UNIX server in the event of catastrophe.

Technical Analyst I June 2000 - March 2001
* Provide Level I Network Operation support to monitor and troubleshoot Cisco Routers and Extreme Switches on Corporate Global ATM backbone, datacenters and branch offices throughout Americas region.
* Monitor and troubleshoot corporate local LAN, VLAN, WAN, 802.11b Wireless LAN, Ethernet, Gigabit Ethernet and Fiber uplinks.
* Implement and troubleshoot Site-to-Site VPN connectivity with Corporate Global Partners network and Corporate Latin America sites using Cisco VPN 3000 concentrator.
* Prepare weekly LAN/WAN Health Report using Concord for downtime accountability.
* Perform network maintenance on Cisco 7200, Extreme Summit, Summit 7i and Black Diamond.
* Establish base documentation on troubleshoot for Network issues.
* Maintain and update corporate network diagrams and documents using MS Visio through internal network website portal....

the people, the projects, the passion for excellence