Experiences at IBM/Lotus Development

Have the right skills for the job, and stay current in software trends.

Staff analyst for IBM/Lotus Education business unit, analyzing and researching emerging technology products. and Internet-based learning product research. Supported customer satisfaction and partners efforts. Delivered customer presentations on IBM/Lotus product set and strategy. Established and managed relationships with tool and systems vendors, application developers. ISO 9002 Committee member...

Responsible for identifying and rectifying content problems within the Notes Support Services organization. This included:

* Analyzing and re-engineering business process and their related workflows
across several related Notes databases and Vantive/PeopleSoft CRM
* Recommending and specifying changes to existing technologies to improve
content flow and eliminate redundancy
* Evaluating, recommending, and testing new technologies to improve Notes
Support Services' operations. For example, coordinating a three-month,
international evaluation of the InQuery search engine (now known as BASIS).
* Authoring and editing knowledgebase "technotes" from software discrepancy
reports using Notes and Lotus SmartSuite...