Experiences at IGN Entertainment

* Recruited and directed a 100-person team of moderators responsible for first-tier technical support for this 3rd largest bulletin board on the Internet, ranked by Big-Boards.com, serving 770,000 registered users with 100 million total posts. Served on an eight-person management team.
* Performed daily administrative and technical duties for the board community and network sites.
* Formulated board policies in collaboration with IGN staff, board administrators, and board managers.
* Oversaw a six-person team charged with removals and reinstatements based on rules violations.
* Liaised between site content staff and board staff. Provided training to new moderators.

Selected Achievements:
* Accelerated responsiveness by decreasing average turnaround time from 72 to 12 hours.
* Clearly defined rules which decreased the overall number of banned users.
* Streamlined numerous process and procedures to benefit the community....