Experiences at KPMG, LLP US

Provide and lead second-level customer support for laptop/desktop/handheld device hardware and software issues for areas where hands-on intervention may be necessary - Troubleshoot workstation access, applications software and end-user connectivity issues and escalate unresolved issues to the appropriate support organization - Maintain operating procedures/configurations/end-user documentation - Record problem symptoms and status information through the use of a BMC Remedy computerized problem management system - Test/deliver patches, product releases and other firm-supported upgrades, enhancements -Provide support via telephone and remote control tools...