Experiences at Lanier Worldwide

I was the first line of support for customers and field technicians experiencing technical difficulties.
Researched and provided technical solutions to on-site technicians and customers concerning fax, copiers and IMS systems. Dispatched level two technicians to customer sites when applicable.
Used Lotus Notes to identify escalating technical difficulties and track ongoing customer status.
Administrative support for the Customer Support/Technical department....

- Performed Pre-Sales consulting activities for 12 Outside Sales Account Executives across 2 State region of Southeastern US
- Introduced corporate offerings of Microsoft Axapta, Dynamics, and Microsoft CRM
- Consulted on implementations of Microsoft Small Business Accounting 2005
- Systems Engineer for implementation and support of Windows Servers, WSUS, SMS, IIS, Backup Technologies, AD Infrastructure, and Sharepoint 2007
- Designed Networks, Created Security Policies, Developed Disaster Recovery Programs for clients in Territory
- Responsible for Growing Network Services Revenue in my territory over 30% during tenure
- Worked with ISP Partners designing large WAN's utilizing MPLS, PON's, and MetroE
- Consulted on several enterprise level sales engagements, including 3 Major Healthcare rollouts...

Finished in top 1% of sales organization. Tenure was more than 4x the company average.

1. Consulting on High Level Business Issues
2. Supporting and Developing Talented Sales Reps throughout Georgia and South Carolina
3. Having the resources to Impact and Change a client's Business

Through a head hunter, had no idea what I wanted. Got a marketing degree because I like design and wanted to write commericials. I said to myself, "I will never do sales." There must of been a good commission in it for the head hunter, he pushed me that direction, friends pushed me that direction. Got the job and then found out I had the skills....

Commute was terrible. Lived in Ballard and our office was in Kirkland. Got used to the bridges. Downtown territory mades things better, but once I got in the Healthcare niche I was in my car all the time all over the place. At least I liked my car.