Experiences at Level 3 Communications

The secret to getting hired at Level 3 is to consistently show the ability to effectively use business standard oral and written communication skills on a daily basis. Able to multi-task, good planning, organizing and problem-solving skills. Must have proficiency with various software applications programs...

The secret to getting hired at Level 3 is to have the ability to effectively interact with team members that have diverse backgrounds and temperaments, while maintaining open lines of communications between team members, management and customers.

Excellent work ethics, along with good communication skills with management, co-workers, and customers. I am versatile, always welcoming changes.

Managed all activities of the Voice Security Department. Built a strong team by writing all job specs, recruiting, selecting and training personnel; and managing the performance evaluation processes while maintaining a Management Effectiveness rating of 93% (highest in dept.)

Provide phone/email support for a global communications company. Issues include VPN, connectivity, email (Outlook 2003), network, windows XP and 2000, and Office 2003. Assisted with a migration (email and network) following an acquisition by Level 3 of Broadwing Communications. Application support including Circuit Vision, Oracle, Lotus Notes, etc. Used Active Directory extensively to assist users. Other duties as assigned, including training new hires....

Special project customer service oriented

Project Management, Product Development and Deployment