Experiences at LifeScan

Overall responsibility for the Photometric Blood Glucose Strips business, including financial objectives, customer satisfaction and timely service. Provide leadership and direction to a team of eight direct and matrix reports, responsible for supply chain and distribution, operations, process engineering, quality assurance, finance and human resources. Accountable for the support of worldwide sales in excess of $350MM and more than 200 employees....

Pleasant phone voice and demeanor. Knowledge of company product lines. Patience and the ability to be a good listener. Good command of the english language in properly document issues as regulated by the FDA and GMP. Taken ownership of the resolving the issue.

Assisted customers with the use of diabetic testing equipment. Via phone, trained first time users of product line. Walked through testing procedures. Troubleshooting equipment and documenting issues per the guidelines of the FDA and GMP. Expedited replacements of such products via overnight shipping and vendor contacts....