Experiences at Lucent Technologies

Must be able to work independantly. Extreme flexibilty is also a must.

Provided technical and managerial support to internal and external customers. Including:
Provision, administer and maintain Definity G3 PBX systems and Intuity Audix Voice Mail system both on site and remotely at off site locations.
Perform routine IMACs, (Install, move, add, change)telephone and data access for internal customers.
Interface with vendors to coordinate intallation and maintenance of network services....

* Manage the BSS products for EMEA.
* Train sales forces on the new products.
* Position products to strategic customers,
* Develop new products for the EMEA.
* Set up and manage the OEM agreement with Granite Systems (Inventory Manager).
* Define the new Order management product after Kenan Systems' integration.
* Manage cross-functional teams accross EMEA.
Based in Belgium, then in the United States and finally in Paris....

Responsible for the integration, upgrade, and testing of digital cross-connect and multiplex systems in Asia, Central America, and Europe. Responsible for technical support of the same systems worldwide.

Provided on site installation support and testing for Asia Pacific Cable Network project in Hong Kong, Malaysia, and the Philippines.

Provided on site testing in Osaka and Yamaguchi, Japan.

Performed deployments, tests, and repairs on site throughout Asia.

Wrote Engineering Change Procedure for LAA49. Wrote a Software Release Document.

Trained customers and local technical support teams.

Resolved technical problems on site and remotely.

Key participant in achieving a record US$1.8 Million in cost recoveries for technical support.
Responsible for the integration, upgrade, and testing of digital cross-connect and multiplex systems in Asia, Central America, and Europe. Responsible for technical support of the same systems worldwide....

* Wrote and executed test plans, resolve technical problems in cooperation with developers
* Streamlined Quality Plan and process documents - ISO score increased 64%.
* Wrote Engineering Change Procedures and Software Release Documents

* Wrote upgrade procedures. Trained engineers, and upgraded systems in China.
* Re-wrote/updated ISO 9001 Quality Documentation
* Installed, integrated, tested, maintained equipment - APAC, CALA, US

* Planned, managed, wrote procedures, and provided technical and logistic support
* Deployed and managed a team of 24 Field Engineers around the US.
* Managed logistics to purchase, lease, and deploy test equipment.

Sales manager for the Telecom Italia Group reporting to the Global Account Manager

* CL5430 Flexent CDMA Microcell Stand- Alone and Integration Tests.
* CL3507 Autoplex System 1000 SeriesII MLAC Maintenance.
* CL3800 Overview of PCS CDMA System.
* CL5890 Flexent CDMA Distributed Base Station Installation Course.
* CL5400 Flexent Mobility Server (FMS) Installation course.
* CL5620 Flexent CDMA Modular cell Installation course.
* LBL601L Managing people and Performance.
* LPL501L New Manager Workshop.
* LPA113L Performance Review and Appraisal Process.
* LBP050H Theory of Constrains Project Management Works.
* LBL431L Managing Conflict.
* LPA112L In Search of SMART Objectives.
* LBL603L Leadership for the future.
* LTT106W Telecommunication Essentials.
* LPL501 Supervisor's Guide to Employee Retention.
* 400 GTD-5EAX Levels 1 & 2 Operation and Maintenance.
* LTW394Y CDMA 1xEVDO Overview and Planning....

Manage all operations for the Caribbean, CDMA, TDMA, WIRELINE 5ESS.