Experiences at Lucent Technologies

LUCENT TECHNOLOGIES, Denver, Colorado (01/1996 - 08/1999)
INTERNATIONAL PROGRAM MANAGER, ASIA PACIFIC REGION
-Successfully developed, implemented & managed $25 million globalization program for strategic Lucent Technologies products in Asia Pacific; in-region management of sales and ISV partner programs.
-Developed Asia Pacific market & product requirements; negotiated interlock with global regional marketing & sales teams; managed product delivery to align with Lucent Technologies market strategy.
-Member of transition team with the acquisition of the Octel Corporation; effectively merged product portfolio & developed global product roadmaps for Asia Pacific. Partnered with regional marketing teams to resolve transition issues & market concerns with Asia Pacific distributors & business partners.
-Effectively analyzed global solution delivery processes; developed & implemented best practices quality initiatives to maximize effectiveness in global market penetration. Greatly impacted time-to-market; reduced costs, improved quality and customer satisfaction. Exceeded business plan revenue objectives....

Sold telecommunications solutions throughout and assigned territory in Northeastern Pennsylvania. Over achieved quota every year in territory. Always qualified for Achiever's Club (120% +). Achieved Millionaire's Club (175% +) my second year in territory by reaching 208% of my quota.

Part of a funded strategic initiative in Lucent to deliver hosted applications for the consumer and enterprise market. Including solutions around major label and user-generated content in a telecom environment such as Ringback tones, voicemail personal greetings, and photo-video animation. Led product direction, marketing strategy, and business case modeling. Advised in application strategy across Wireline, Wireless, IPTV, and IMS. Advised on Lucent's Mobile Marketing team. Integral in planning and presentation at CTIA and TelecomNext product shows. Executed on strategy, product, and offer management in a start-up mode for the business....

I have different funtions: first I started as Performance Engineer, helping also in Traffic Engineering. After a year or so I moved to RF, first with RF design and later RF Optimization. For a few months I gave support to BSS Installations and Site Engineering. My last possition was RF Support, I was part of the international RF Engineering Center of Lucent...

- Helped GSR team expedite transmitter development in order to meet customer deadlines by keeping track of commodities using multiple databases
- Proposed an implementation for Lucent's supply chain by analyzing resources for bottle necks in the supply chain management.
- Conversed with worldwide teams to account for customer shipping inadequacies
- Attained the strategic work ethics necessary for corporate assignments...

* Provided technical support to Lucent Sales and Channel Partners. Resolved customer issues.
* Defined customer needs, developed solutions, responded to RFI/RFP/RFQs, designed networks, configured and presented solutions, using Lucent's optical and data products.
* Gained technical expertise on Lucent optical and data products (SONET, Frame Relay, ATM, TCP/IP, DSL, VOIP, etc) and the competitive landscape, with formal lab work and on the job training.
* Led cross-functional teams to develop processes for efficient interworking between Lucent departments and Channel Partners. Resulted in 30% reduced order processing time.
* Project managed the installation, integration, test, and turn-up of an optical network in South America for Global Crossing....

Myself and one other person were responsible for troubleshooting a network issue at Sprint in Kansas - the issue was seemingly sporadic and was affecting a lot of customers - after 6 months of research, reverse engineering the operating system, poring through millions of lines of code and crash logs, we finally figured it out...

The most challenging piece of that job was navigating a global communication structure that spanned 11,000 people and trying to get anything done in a timely fashion - it was a fun challenge, and we made it happen, but but it required a tremendous amount of patience and perseverance

My team at Lucent was responsible for troubleshooting enterprise level issues that had been escalated past tier 3 support - we spent a lot of time on site with clients resolving issues in person

Getting hired at Lucent was all about protocol level networking knowledge - they were fully prepared to provide indepth training on their products, but they needed a solid technical foundation from which to build