Experiences at Mercer Human Resource Consulting

Acted as the prime, front-line contact for all Defined Contribution, Health and Welfare and Total Absence Management inquiries, identified and documented issues, and probed for further information for resolution of issues in a service center environment.

Logged all calls and transactions into case management tools.

Gained thorough understanding of client benefit plans and programs and how they work including process flow.

Assisted clients regarding solutions; investigated and resolved issues.

Assisted client in utilizing systems to the maximum potential.

Ensured the proper administration of Defined Contribution, Health & Welfare and Total Absence Management policies and procedures including compliance with IRS, ERISA, DOL, HIPAA, COBRA rules and regulations.

Completed special projects as assigned....