Experiences at MetLife

When I first met life in the creative department, it was clear that more structure, procedures and communication were needed to improve operations in this growing organization. As a result, staff performance was inconsistent as was the quality of the creative work. Although an identity program had been established, there was little understanding or adherence to many of the brand guidelines....

* Improved workflow and productivity by introducing procedures for assignment and scheduling of incoming projects, and reviewed objectives and provided creative direction to each Designer
* Empowered the virtually-centralized team of full-time and freelance artists towards higher performance standards and accountability, providing a more consistent experience for internal clients
* Established a cohesive brand strategy in partnership with senior leaders and an external agency, and launched the firm's first website to advance usage of brand guidelines and share best practices...

Supported the marketing of banking and insurance products by answering technical questions, registering mortgages, coordinating operations of several regional bankers. Post sales support through ongoing customer contact.
Produced surveys of competitors' products

Participate in technical design, development, and implementation of application systems. Reviews, analyzes, and modifies programming systems, including coding, testing, debugging and documenting programs using Rational Application Developer 6.0 and WebSphere Portal to build Portlet Applications

Internal Auditor for Annuities and Life Insurance Operations. Projects included SOX, Privacy, Suspense, Accounting, Reconciliations, New Business, Death Claims, Disbursements.

*Reconciled and produced accurate quarterly statements.
*Prepared accurate discrimination testing, 5500 filings and related forms.
*Consulted with plan administrators and field force in the interpretation of document provisions.

Managed a development-based operational environment, including product/workstation/server implementation and management. Provided configuration management, release management, and managed architectural changes for an enterprise Claim-Adjudication Workflow/Imaging operation (utilized NT and HP Unix Platforms, FileNet, Sybase, PowerBuilder). Functionally managed 7 employees/contractors.

* Rationalized development support function into overall corporate support infrastructure, resulting in immediate headcount and budget savings to organization of over $1MM annually....