Experiences at Microsft

Senior Product Manager Apr '05- Aug '06

Information Worker Collaboration Team: Responsible for building customer materials for understanding product offerings from a variety of technical perspectives.
Operated as the main source for competitor information on grouping multiple products together tailored to the unique needs of each customer. Created technical and informational content appealing to both IT professionals and business decision-makers.
Built sales tools and content for worldwide field sales, technical, and partner communities. Directing and designing demos for five different product offerings.


Senior Product Manager Oct '03 - Apr '05

Exchange Competitive Team: Handled interactions with cross-product peers, field, and customers to the CIO level to win customer competitive engagements. Generated competitive product analysis, comparisons, and "battle cards." Responsible for design and implementation of Exchange Competitive Lab.
Primary technical contact for competitive marketing content used by field teams, partners, and customers.


David W. Madison 206-890-2832 p2.


MICROSOFT

Lead Program Manager Feb '00 - Oct '03

Exchange Customer Experience Team: Responsible for critical customer escalations requiring in-person and on-site contact with customers on both technical and executive levels. Generated and tracked critical customer feedback into development, directed intense product training program for top-level Microsoft consultants and partners.



Program Manager Jan '98 - Feb '00

Exchange Early Adopter / Joint Development Partner Program: Responsible for ensuring product readiness from customer perspective prior to release. Executive customer contact point for VP and GM of Exchange Product Unit. Instrumental in deployment of 350,000 seats ensuring successful product releases.


Product Manager Oct '96 - Jan '98

Exchange Product Marketing Team: Customer champion in tracking deployments, generation of customer deployment tools and guides, and marketing resource for winning new customers. Responsible for the creation and branding of the Microsoft Exchange Conference, one of the highest attended conferences offered by Microsoft drawing upwards of 6,000 attendees and the primary event for exchange partners and vendors.


Oversaw Microsoft field team closing Exchange deals with Ford, Universal, Dun and Bradstreet, JC Penny's, Quaker Oats, CNA Insurance, US Army, US Postal Service.


Senior Support Engineer May '92 - Oct '96

Product Support Services Microsoft Mail and Exchange: Handled analysis of customer's environment from both technical and resource skill set perspectives. Created and benchmarked Catalyst Group: generating customer specific reports to executive levels, outlining recommendations for supportable and stable messaging environment, ultimately becoming a core offering for Premier Microsoft customers.


Involved in design and implementation of Exchange Server deployment at General Electric; one of the largest corporate deployments of the product to date....