Experiences at Microsoft (CSG)

Provide group support, process orders (input, invoicing, billing). Designed, implemented and maintained order system for internal employees to order foreign language versions of software. Ensure each staff member is able to work efficiently (by ensuring that all necessary supplies, equipment and tool are set up). Plan large staff events (moves, power outages, staff meetings, morale events, all hands meeting) within timelines and under budget....

*Provided Microsoft Partner, MSDN, TechNet, and small business customers with technical assistance, licensing, support options, pre-sales product information, and customer service in a live-chat one-on-one session.
*Products covered include the entire Microsoft product line for all customer types.
*Daily tasks include first-touch resolution for technical and non-technical issues, tracking and follow-up for customer inquiries, escalation paths, and communications with senior support engineers.
*Microsoft internal tools and applications used to track customers. Created support contracts and cases for enterprise small business and developer support.

Environment: Talisma, Terminal Services, Clarify, CRT, Agent Desktop, Office, Windows 2003 Server, SQL 2003, Exchange 2003, TechNet, MSDN, NexTalk, Smart Scheduler, VRoot, Knowledge Center, MARS, VisualKB, PID Plus, Expert Finder, Hotfix tool, MMC...

*Managing servers and rack-mounted systems hosting Vista, XP, Server 2003, Longhorn Server and various SQL testing and configuration scenarios.
*Imaging x86, x64, and IA64 machines with WindowsPE for Windows 9x, ME, 2000, XP, Windows Server 2003, Vista and Longhorn Server for the Data Programmability team.
*Installing third party software for testing scenarios such as Oracle 8.1.7.
*Configuring and owning lab runs for MSXML, SQLXML, ADO.Net, Stress and Performance, MDAC, and Protocol deliverables.
*Editing machine system files, managing machine accounts on the SQL lab domain, troubleshooting rack mounted systems and various setup, configuration, and hardware related issue.
*Troubleshooting/editing batch scripting and VBScript for deployment automation.

Environment: Raritan, WTT, OASys, Terminal Services, Command line administration, UIP, WinPE, Vista, SQL 2005 and Katmai, Windows Server operating systems NT-Longhorn, SharePoint....

Worked on Forza Motorsports 2 for entire test phase.

Led Tracks Test Team.

Finding/Writing/Regressing Bugs