Experiences at Misys Healthcare Systems

Operational Preparedness Team for New Release of CoPathPlus Application from Misys - Assess risks, gaps, training and departmental needs to anticipate end-user needs ensuring a smooth beta-testing phase and general availability release to clients. Acted as the Windows Systems and Services Representative, a Liaison between Application and System Support, ensuring that all team members are prepared to support the new product....

Strategized with the Director of Client Support, Lean Six Sigma Black Belt Project Leader, and Business Line Leaders to create improvement methods for Lean Six Sigma project to increase resolution speed of open tickets. Assisted in mapping out the decision making process for Application Support Analysts, eliminating tasks in troubleshooting issues. Troubleshot application issues, assisted users in the creation of ad hoc reports and data extracts, identification of requirements for maintaining application tables, dictionaries, and parameters for system operation and configuration....

I helped keep the office organized and running by performing the duties given to me each day.

* Maintain Financial transaction Systems running on AIX and Linux
* Build and support bash/ksh scripts that process and transfer finance data securely
* Provide 3rd Tier support to Unix Systems
* Documentation for all Unix Systems
* Support Production as well as Development sides of the house
* Build and maintain security platforms for internally facing and externally facing networks (Snort, SyslogNG, packet filters)
* Build and test Disaster Recovery plans
* Currently developing transition from 3rd part Disaster Recovery to Self-DR / Business Continuity
* Work with my team to Research, Develop, and Deploy new hardware/software solutions to production IS...