Experiences at NATIONWIDE ALLIED INSURANCE

*Developed new programs and/or modified existing programs with emphasis on coding, testing, and documenting
*Created or changed job streams while conforming to standards and conventions
*Tested jobs and completed required documentation
*Provided production support to ensure customer requirements were met
*Identified the cause(s) of problems, interacted with Computer Operations and/or customers, modified production flows, escalated as necessary, and completed documentation
*Provided quality customer support, emphasizing timely responses, meeting attendance, and
obtaining an understanding of the customer's language and business process
*Participated in the systems analysis process by working on project teams and assisting in
developing specifications...

* Answering phones and
directing calls, daily mail
tasks, daily fax tasks.
*Calling other business to get an accurate claim number to forward a bill or letter to the appropriate adjuster.
* Inputting of recorded tape interviews of claims into digital file and storage.