Experiences at Nationwide Insurance

Being able to pass their tests. Positive attitude.

In dealing with upset customers, I have had to calm them and take time to find creative ways to solve their problem and leave them with a positive view of the company.

You need to be someone who can work independently as well as with a group and be able to multi-task with ease. Also have the patience to work with cutomers that walk in the office.

As a Marketing Analyst, helped coordinate efforts of the Web Content Management team to efficiently enter content into Documentum's Web Publisher for Nationwide's $5 million dollar redesign of Nationwide.com.

-Applied business processes for creating, organizing, and updating web content into Nationwide.com's Documentum Web Content Management System
-Worked with UE designers and content team to develop new pages, sections, one-off sections, navigational schemes, publishing policies, innovations and best practices in relation to Nationwide.com's 2.0 website redesign.
-Determined, prepared, and entered content for Nationwide.com's 2.0 redesign utilizing Documentum's Web Content Management System - Web Publisher (Site Builder).
-Utilized marketing principles in conjunction with User Experience standards to prepare redesign of Nationwide Bank Storefront and present to Nationwide Bank management.
-Coordinated with product marketing and design teams to manage site content, style and appearance for the redesign of Nationwide Bank 1.5....

1 Year experience using DB2 stored procedures. Analyzed, designed, developed, tested, implemented and maintained COBOL, IMS & DB2 programs using SQL & Stored Procedures. Developed solutions for production problems / job abends.
Performed quality assurance functions, such as second person reviews of code changes & test results....

Began as Entry Level IBM Mainframe COBOL Programmer. Progressed through Programmer/Analyst levels to Supervisor of a 6 person programming team.

Quick, responsive and caring customer service representative providing superior sales expertise to both new and existing insurance customers. Problem Solver with 11 years experience. Exercised project management skills on a daily basis. Provided feedback and acted as a sounding board during management reviews....

Competitive Analyst / Project Manager in charge of property and casualty insurance landscape analysis. Developed tools/reports for senior management to achieve company five year sales and goal plan. Responsible for white paper creation on 7 competitors including basic market share and growth information along with intelligent analysis of customers/sales/distribution/claims/and brand. Utilized primary research vendors to assist with obtaining information from customers, vendors and salespeople as well as contacting current company employees. Secondary research obtained from net searches, 10K / Annual report filings, newspapers, 3rd party research and investor relations information....

Facilitated information exchange between all regional teams and marketing. Worked with regional leadership, agents and internal customers to launch and support marketing programs including: Grand Openings, Merchandising, MarketLink and Direct Mail. Promote and provide information concerning ongoing marketing programs including: acquisition, win back, retention mail programs, newsprint, radio, and television advertising, co-op and diverse marketing opportunities. Analyzed internal data to demonstrate the effectiveness and ROI of programs. Marketing Subject Matter Expert (SME) to provide unique knowledge of each marketing area. Worked with regional areas of company to apply Competitive Intelligence to local markets in an effort to boost sales production and promote Nationwide....

Adjust auto claims & total losses. Identify possible fraud and arson. Manage Direct Repair shop quality.