Experiences at NewSouth Communications

* Managed all retail and CABS billing system activities, including product configuration and testing and maintained all billing system Oracle database table. This included usage importing and rating, taxing, customer invoicing and rendering. Modified stored procedures and database tables when necessary to support new product offerings.
* Managed all billing issue investigation and resolution. Investigated trouble tickets, determined root cause, and fixed issues or partnered with billing software vendor to resolve software issues and develop workaround fixes.
* Developed SQL scripts to resolve billing issues and run billing operations. This included writing complex scripts to query Oracle databases to retrieve and update information. Also developed SQL scripts to perform inserts and deletes into database tables....

- Deployed over 1,000 controlled documents.
- Implemented new repair center process.
- Increased customer service levels by 75%.
- Increased customer service resource efficiency by 150%.
- Implemented document change control system.
- Managed 14 business analysts and engineers.
- Designed salesforce automation system.
- Served as VP of Deployment for projects.
- Created executive dashboard....

- Reduced "sold-to-install" cycletime by 70%.
- Reduced "install-to-bill" cycletime by 100%.
- Reduced "bill-to-invoice" cycletime by 77%.
- Reduced billing ticket inventory by 78%.
- Increased production output by 140%.
- Increased resource efficiency by 180%.
- Rebuilt under-producing service delivery team.
- Managed team of 140 associates.
- Developed selective interviewing process.
- Created new resale services business unit....