Experiences at Nortel Networks

EPiCON acquired by Nortel Networks September, 2000
Recruited by the EPiCON CEO to revitalize the start-up engineering team and ensure the reliability of the delivered product. Grew headcount by 10 to 35 and lead the team that built Application Service Provider (ASP) infrastructure software that deploys, installs, repairs, and removes Windows applications onto/from PCs across the Internet. $4M Budget.
* Reinforced M&A efforts with a reliable product, transforming an OEM relationship with Nortel Networks into a $300M acquisition.
* Based on a new managed service provider direction, planned and delivered the ASP product (new Web UI, consistent architecture, formal quality assurance and testing, and online documentation) that attracted Nortel and its competitors, while satisfying requirements of an installed base (Citrix OEM)....

* Trouble-management of Magellan Passport family 6k, 7k, 15k, Shiva/Nortel 4400s for analog & digital voice, data (IP), ILS (InterLAN switching), Frame Relay/ATM, Fiber Optics (OC-192), PNNI backbone/solutions. Design LANE (circuit emulation) & encapsulation protocols over ATM, on private networks for customer implementations.

* Domestic travel to customer sites to over-see turn-ups, commissioning, pre-commissioning testing & troubleshooting for specification engineering topologies as well as fostering pre/post sales support roles accompanying Account Managers & Sales team in some cases as the subject matter expert (SME). Involved with new product solutions & test case scenarios in lab environments.

* Configure Cisco & Bay Network routers with TCP/IP networking in conjunction with Passports. Install Nortel's Network Management Systems (NMS) as well as OMS in conjunction with Solaris & HP Openview on Sun sparc/ultra workstations running on UNIX servers.

* Gained foothold on one of many projects, such as FEMA (Federal Emergency Management Administration) account by accompanying account managers to technical sales meetings and giving presentations as the subject matter expert (SME) for disaster recovery demos & trials, which captured $3.1 million in revenue for the company....

*Determined equipment requirements, including power and vendor equipment, for complex telephone switching systems through direct interface with external customer, and issued job specifications to drive manufacturing to build product, with follow-up that resolved problems affecting sales, marketing, manufacturing, installation and the customer.
*Technical Account Manager/Customer Service - Liaised between Nortel sales, marketing, customer service, quality, installation, and corporate management for a major telephone company and addressed issues that solved problems related to switching products.
*Troubleshooting - Troubleshot digital switching equipment and provided solutions to system problems prior to placing in-service, both remotely and on-site, that kept projects on schedule
*Issued engineering procedures to introduce new hardware and software products, including VoIP, into the engineering processes as key member of multi-functional team, and trained/mentored other engineers, that resulted in being considered subject matter expert by management.
*Training Coordinator - Developed technical training curriculum on new hardware and software products introduced, and conducted training to peers and management that updated skills and provided uniform information on how to handle operational questions from users.
*Customer Service/Building Relations - Provided technical support and solutions to problems that built positive relations and great customer service with inside staff and external customers....

Created pipeline from the University Channel to recruit 250 new graduate engineers to staff Nortel's Global Center of Excellence focused on Product and Technical support for customers worldwide. Also developed interview process, conducted interviews and reported to senior management on status of recruitment effort. Developed long term relationships with key Universities and Faculty heads that are focused on providing ongoing pipeline of candidates and input from Nortel leadership on student education....

3GSM, UMTS, CDMA-1xRTT, CDMA-EVDO, GSM-R, NORTEL
NETWORKS, Melbourne, AUSTRALIA
As Senior Pre Sales Engineer, my responsibility is involved within multi projects for
proposals of Design and Optimization recommendations for Wireless Networks for
clients over ASIAPACIFIC areas including Australia, New Zealand and Japan.
Projects are detailed below:
GSM-R planning and recommendations including Link budget calculation,
engineering solution 900 and 1800 MHz with Hi-PA 60 W BTS S8003, Air-
Repeater, Optical Repeater, Channel selective frequency translating repeater,
tunnel coverage solution. GSM-R BSS parameter recommendations for
achieving QOS requirements. Solution for high speed issues (Hand-Over time
enhancement, presynchronised Hand-Over, cell reselection, power control, and
paging parameters).Recommendations are for Voice and data. Solution for
solving security issues. Installation recommendation for Cab-radio and Indoorradio.
Radio channel dimensioning (TCH, SDCCH, CCCH...) and optimization.
CDMA2000 and 1XRTT including Link Budget calculation, cell planning on
reverse and forward Link. Configuration solution for enhancing capacity for
voice and data 9.6, 38.4, 76.8, 153.6 kb/s. Ec/Io optimization and solution for
reducing Soft hand-off areas and pilot pollution minimize out-of cell
interference.
UTRAN cell planning and recommendation strategy using the infrastructure of
an existing GSM1800 network for achieving customer QOS requirements. Link
Budget calculation and new thresholds design .Traffic analysis and
recommendations on both wireless networks within a long term planning view.
CDMA-EVDO planning and Optimisation
Equipment: Agilent E7476A W-CDMW, UMTS Diva-Agilent post-processing tool for SC scanner,
UMTS RFO-DIVA (test mobile post-processing software), Radcom protocol...

GPRS-AMR + swap to EDGE , NORTEL NETWORKS & Telecommunications
Services of Trinidad and Tobago, Port of Spain, Trinidad and Tobago, West
Indies
Nortel Networks is upgrading GPRS-AMR Network to EDGE. As RF-Optimization
Senior Engineer role, my main tasks are as follows:
?? Supervise Drive Testing
?? BSS EDGE Parameters settings and validation
?? Conduct TEMS measurements for Site Validation Coverage/Frequency planning
validation
?? Testing EDGE features for BSS ( parameters and counters)...

Interference Analysis from other Networks
. Frequency Retune and Capacity Analysis for GSM and TDMA Networks
. Network Troubleshooting, Audit and Optimisation
. Nortel BSS parameters recommendation for V14.3 and V15
. Conduct TEMS measurements for Site Validation Coverage/Frequency planning
validation
. Testing/validating AMR features for BSS V14.3 (adjustment of parameters and
counters definition)
. Recommendation for parameters and KPI counters evolution when swapping to
EDGE BSS V15...

HP MPE maestro schedular

* Lead Software Designer for installing embedded Firmware and Operating System (VxWorks) on prototype boards using ARM SA-1100 processor.
Received Nortel Networks Achievement Award.
* Lead Software Designer for ASN.1 translator used to integrate VOIP based phone (and services) into next generation multi-protocol PBX. Both translator and VOIP phone software were integrated into PBX (Matra-France) and successfully demonstrated at Telecom 99 in Geneva.
Received Nortel Networks Achievement Award.
* Designed user friendly GUI based application to emulate GSM protocol messaging between two micro-processing boards on prototype mobile handset. Designed macro-scripting language to enable automation allowing design teams in Ottawa and Germany to work in parallel. System further used on the production line testing in France.
* Wrote technology primer "Network Management: An Introduction to SNMP" and "VxWorks: The Basics" to help teams become familiar with new concepts....

* Managing business-critical OSS/BSS engagements with multiple Telcos across Southern Europe, including bids, technical solutions, systems integration, etc. To ensure business was secured and delivered.