Experiences at Northwest Airlines

Being able to help customers in a timely and friendly manner. Being effecient and productive.

Having previous airline experience and presenting myself as well-groomed, positive and outgoing were part of the secret.

Load/unload passenger luggage, cargo/mail, marshalling of aircraft's to gates, operate luggage conveyor and ground equipment, clean aircraft cabin prior to passenger boarding

Prepar and issue tickets, compute air fares, check passports and travel documents, issue refunds, check in passengers and luggage, provide special assistnce, and answer general travel inquiries.

Supervise the day-to-day operations of passenger movement, baggages, ticketing, and ensuring the safety and security of passengers and agents

Supervised team of load planning professionals who gathered flight load data, processed and safely dispatched domestic and international flights. Monitored employee proficiency and accurately recorded quarterly FAA audit reports. Responded to outline station requests for assistance and analyzed process improvement opportunities and cost saving measures....

Lead team of cargo customer service staff in accepting, transporting and documenting customer's domestic and international cargo shipments. Handled all phases of import and export documentation as required my US Customs Service. Managed operations of a bonded customs facility and facilitated all forms of air and surface transportation for major US corporate customers....

Due to corporate downsizing, returned to Customer Service Agent status and continued to work in direct customer handling, training and process improvement opportunities.

Lead team of employees in responding to and resolving customer loss claims. Responded to customer letters and resolved issues with airline transportation. Acted as corporate representative for IATA Live Animal Transportation and responded to and resolved issues with live animal transportation. Analyzed corporate standards for luggage handling and barcode tagging methodology. Acted as corporate representative for reporting monthly transportation statistics to U.S. Dept. of Transportation. Managed corporate internal reporting database and presented process improvement ideas to Management quarterly review seminars....

Analyzed business projects and designed customer service training programs for in-house implementation. Lead team of employees in brainstorming process improvement opportunities and identifying barriers to success.