Experiences at PRC

work weekends and holidays and any schedule they give you

prior customer service experience and relevant computer skills...

Responsible for the telesales of wireless products ranging from handset equipments to accessories for the fifth largest wireless provider in America, i.e.: U.S. Cellular. Analyzed, explained and educated prospective clientele regarding various manufacture's equipment regarding features and available calling plans. Successfully exceeded sales quota for three months thus contributing to having higher commission payouts. Quoted prices and persuaded customer to buy, using prepared sales talk which resulted in incoming calls to a conversion rate exceeding 25%. Recorded names, addresses, purchases, and reactions of prospects solicited. Referred orders to other workers for filling. Keyed data from inbound solicitations into computer, using keyboard....

* Inbound and outbound calls.
* Trained new employees on handling calls on roadside assistance.
* Walked the production floor helped agents on situations that they cant handle
* Took supervisor calls when managers weren't on site

At PRC I was the Client Service Manager for the Verizon Wireless "NE Data" project. In this role I was responsible for all communication between PRC and Verizon, contract negotiations, project management and growth of the project.

Prospect and solicit new talent and candidates into recruiting pipeline through various sourcing methods. Evaluate, interview and schedule qualified candidates with interviewing committee. Extend employment offers to candidates by selling both the company and position. Complete pre-employment processes according to corporate quidelines....

Coaching and developing the team members to be better Teleservices Representatives, Working with the Account Services Department to ensure excellent customer service and the flexibilty and diverisity of the accounts within the company.

Directv Mainbank and Customer Installation Support.

I am responsible for managing over 25 Resolution Team Members who specialize in DTV customer service care and customer installation supervisor request.

1.PRC is a company with integrity.
2.Provided excellent customer service.
3.Advancement opportunity