Experiences at Pilot Catastrophe Services

Managed and was on-site human resources for 70+ person catastrophe call center. Upon arrival in Dallas, worked 45 consecutive 16+ hour days. Answered claim and policy questions regarding residential insurance, created statistical records of how many calls received and placed each day, how many were escalated, etc. Coordinated implementation of services,
policies, and programs through Human Resources staff; identified staff vacancies and recruited, interviewed and selected applicants. Maintained records and compiled statistical reports such as hires, transfers, performance appraisals, and absenteeism rates. Served as liaison between our subcontracted organization and Allstate Insurance (the contractor).

Following catastrophe operations, moved to new subsidiary of PCS to become marketing designer and operations assistant. Designed marketing brochures used to represent the company at the largest insurance convention in the country, designed interior furniture and fixtures plan and was in charge of finding the company to fill the order....