Experiences at Prime Therapeutics

Willing to be a team member and contribute to the team and the company goals.

* Monitor batch jobs, system backups, claim processing systems on daily basis in order to meet service level agreements.
* Assist with appropriate notification and resolution during system/application outages.
* Respond to and work to resolve end user issues, escalating complex issues as appropriate.
* Provide onsite desktop support for end users' work stations.
* Track and monitor incidents / Work orders to ensure timely resolution.
* Respond to internal requests via Remedy Magic software: burning data to CD's, robot report requests, emergency change controls.
* Printing remits and EOB's for clients using Rimage software, ship via FedEx.
* Assist with MOD installs on quarterly basis.
* Successfully completed ITIL training in 2007.
* Monitor Direct Connect process for completion.
* Work with Tivoli tape management system for timely backups and rotations
* Worked DR for backups on the AS400
* Involved in Datacenter move to new location. Setup new PC's and configured them for occupation. Worked to resolve Cisco phone issues for the move.
* Dameware usage to assist clients with PC issues...

As400 operations