Experiences at Realty Mortgage

Watching the young people grow and find their skills. Approving loans for first time homebuyers. Providing training and watching people shine when they applied the training. Much of this training was instigated by Crestcom Bullet Proof management that our manager attended on a regular basis.

creating a work flow schedule. Many of our sales people would have a lot of volume one day and not so much the next. We wanted the work to be done without the customer losing sight of their team support person. We decided to assign each person as a floater one day. This meant that the client would still talk to their support person, but if that person needed extra work done, the floater would do all the background duties. They would run the credit reports and the automated credit files, and would be a backup person for the phones. This seemed to help out tremendously. We had to have a meeting every morning for about 10 or 15 minutes to determine who needed the help and who could offer help. It was difficult at first but eventally it began to work like clockwork and everyone was able to get help when it was needed....

It had to be a team match. The ideal candidate would enjoy a lot of contact with brokers and be able to educate them and ask for more business. We would also require a solid understanding of processing and quality control. The customers needed to know they were important and that we could give them all the valuable information to help them make the correct decision for their clients. We required respect for all fellow employees. Competent computer skills on word, excel data trac and point were all preferred. We would however provide training to a person who had a background of solid relationship building, and problem solving skills. All employees were scrutinized with a back ground check....