Experiences at Regions Bank

PREVIOUS TELLER EXP.

My duities were to collect on delinquent mortgage and business banking account . To make payment arrangements to get account current. use all skiptrace resources for locating certain account also research all payment disputes from customer.Trained new employees. Talked to walk-in customers about repayment options...

Hard work. I got a temporary postion in the IT department with Regions Bank to help them with a new computer upgrade. Regions had recently merged with another bank and were upgrading all of their computers. I was brought in to help unbox the computers, separate the documentation and cds and take the boxes to the dumpster. The manager was impressed with how quickly I did the job that they offered me a position as a desktop support specialist....

At the time I was hired they were looking for someone who was flexiable on work time. I have work week by week with a constant schedule change. I am looking for a job that can keep me involved at all times. I enjoy being busy and enjoy working with people.

*Provide individual and strategic investment consulting to high net worth clients.
*Analyze portfolios of clients and prospective investors.
*Develop client relations and facilitate 5+ high net referrals weekly to Morgan Keegan Investments.
*Conduct PowerPoint presentations to the business community and to individuals in order to demonstrate the services of the bank and its financial products.
*Consumer and Commercial lending.
*Assist clients in resolving financial issues; available to clients by phone and in person....

First line of contact for customers as they enter the branch.
Achieved applicable sales goals.
Sold appropriate bank products or services or refer to appropriate business line.
Identify and address customer needs by providing a wide variety of in-branch services which may include, but are not limited to, opening new accounts, issuing counter checks, redeeming savings bonds, performing money transfers, receiving loan payments, and selling/buying foreign currency.
Worked in an In-Store location where duties rotate between Teller and FSR dependent upon customer needs.
Resolved customer problems either through direct personal action or referral to alternative branch or bank resources.
Identify and maximize cross-sales opportunities through customer profiling.
Certified Teller and FSR II coach.
Traveled within three counties where needed.
Enhanced customer relationships by telemarketing bank products.
Ensure customer is referred to correct line of business.
Entered, process and close loan applications.
Performed basic service transactions that take minimal time such as address changes, check orders, giving account balances, performing stop payments and answering phones.
Maintained customer account records.
Assigned to opening and closing branches and other operational tasks.
Required higher sales goals than a Teller.
Performed all teller duties and/or may be a Swing position
( Teller duties; FSR duties).
Received money from customers, disbursed money to customers and recorded the transactions in accordance with well-defined policies and procedures.
Processed deposit and lending transactions at teller window and drive-thru.
Responsible for cash funds, balancing daily transactions and assisting individuals' accounts.
Accurately conduct all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.
Verify cash drawer, balance and prepare daily work using forms in accordance with standard procedures.
Issued traveler's checks, money orders, and official bank checks.
Assure teller area is secure and well maintained at all times.
Keep proper cash supply on hand and prepare daily proof record while maintaining an acceptable difference record.
Delivered excellent customer service to all bank customers.
Referred customers to other bank staff for product sales or problem resolution.
Processed night deposits and ATM transactions.
Comfortable with cash handling.
Additional duties, such as, but not limited to safe deposit, currency transactions, and cash box, CTRs, ATMs, payroll and vault duties.
Made judgements regarding the validity of information....

Investigate crime against the bank.
Conduct security training.
Corporate security.
Prepare training material.
Conduct security inspection as approximately 50 bank branches.
Internal investigations.
Liaison with local, state, and federal law enforcement officers.
Executive protection details.

Teller, Vault Teller, Assisted the Head Teller with daily reports, filled in as Head Teller when they were absent

I was in charge of 3 to 4 tellers on a daily basis along with customer service, completing customer transactions in a timely manner, sales focus, referrals, etc.

I interact exclusively with existing bank customers, as well as prospective ones. I assist in the opening and maintaning of new accounts, and the management of existing accounts. Through referrals, I help expand prospective relationships, and the overall growth of the financial center.