Experiences at Reuters America

Provided all client related business and market data administration activities in support to sales/account team for Reuters financial market data products and services. Permissioned services according to procedures, third party regulations, contractual agreements, business rules and client service requisitions. Managed order process thru to billing. Acted as point of contact for client queries. Addressed clients concerns including, billing discrepancies, permissioning and entitlement issues, administrative matters and information requests. Interacted with other team members and clients to facilitate their needs and achieve business targets. Administered total business support to attain and ensure client satisfaction and maximize revenue....

Established a OSI layer based pre-emptive trouble shooting process for data center staff - resulting in 63% improvement in trouble ticket resolution.
Led Y2K data center rationalization projects.
Led effort to convert to TCP/IP based network (vs. SDLC).