Experiences at SAP America

Business Solution Knowledge
* SAP CRM versions: 2.0 - 5.0
* SAP MM versions: 3.1 - 4.7
* SAP SRM versions: 2.0 - 4.0
* SAP BW version: 3.0

Education Support Representative (January 2005 - present)
Assist the Education Department with ensuring customer satisfaction remains high. Quickly and successfully mastered the role of supporting customers and Education Account Managers in the sales process. Responsibilities include selling (on-site classes, e-learning products, and preferred cards), building relationships with customers, creating training plans, and managing order process. My strengths include a solid history of building trusting relationships with customers and superb capability to manage complex projects.

Instructor (June 1996 - December 2004)
A self-starter whose skills were successfully honed while teaching over twenty different courses to over four thousand customers that included consultants, sales representatives, and project managers. Customers were taught in traditional classroom and e-learning environments.

Created content for project team and end-user training material for both instructor led courses and e-learning courses. Involved with assignments that required me to either work independently or work within project teams. Used software such as InterWise, iTutor, InfoPak Simulator, and Epic Editor....

Business Information Warehouse - Reporting and Analysis (BW305), SAP Onsite, Lexington Park, MD, July 2004
SAP Project Accounting with Networks and Revenue (PLM230), SAP America, Netwton Square, PA, April 2004
SAP Project Management - Structures (PLM210), SAP America, Netwton Square, PA, March 2004
SAP Project Management (PLM200), SAP America, Netwton Square, PA, March 2004...

* Designed, documented and developed J2EE and Database applications used by more than 30,000 concurrent users daily
* Assisted in establishing and documenting development guidelines and standards.