Experiences at Sabre Holdings

My consulting company badly needed an Architect with lot of experience with high performing applications & Java

My consulting company badly needed an Architect with lot of experience in high performing application with heavy traffic

* Architecting solution for integrating Insurance module to SVT application
* The integration uses IOC pattern for calling appropriate Insurance Webservices based on the customer choice
* Once user purchases Insurance, the policy number will become part of the Passenger Name Record(PNR)
Technologies - JDK 1.3.1, Oracle, JBoss 3.2, XML & XSLT...

Use highly analytical thinking to conduct strategic analyses and make recommendations ensuring proper product, company and brand placement as well as identifying new business opportunities.

Results include demonstrated accomplishments in design, development and execution of marketing campaigns, realized cost-savings through proven strategic planning, dynamic team leadership, skillful team management, and keen competitor analysis....

A detail-oriented Subject Matter Expert (SME) and software specialist with over 7 years experience training travel agents via the telephone. Served as the primary software support specialist for one of the top five performing ($15M+ in sales) national accounts.

SABRE HOLDINGS, INC., Southlake, Texas 1990 - 2007
Global leader in the travel marketplace - merchandising, retail sales, distribution and technology solutions.
Software Test Analyst, Product Development Quality Assurance, 1997 - 2007
* Estimated, wrote and executed manual test plans for new and enhanced product development, ensuring the highest possible levels of quality are delivered to customers. Performed complex functional, application and regression testing for various development teams within Sabre Holdings, Inc.
* Coordinated and tested new products and system enhancements.
* Supported program development teams.
* Wrote technical test plans and test scripts.
* Taught co-workers how to test and use various software tools.
* Maintained incident (problem logs) reports.
* Provided management with project estimates for required resources.
* Scheduled project assignments for a team of 8.

Senior Coordinator, Customer Service Software Technical Support, 1990 - 1997
Trained travel agents to use the Sabre software products via the telephone. Also investigated tested and provided complete follow through of customer complaints and concerns.
* Served as primary contact for one of Sabre's largest accounts.
* Represented Software support via conference calls and off-site meetings during a major
customer database conversion.

American Airlines, SERO, Cary, North Carolina 1989 - 1990

General Sales and FlyAAway Vacations Reservation Representative
Sold American Airlines product and services to prospective customers while answering inbound call. Whenever possible, provided first point of contact solutions or compensations for dissatisfied customers.
* Provided General flight sales and information
* Arranged and sold FlyAAway Vacation Packages
* Assisted with General Sales training classes...

* Restructured human resource processes for international client, including roles & responsibilities definition, recruitment & selection, and performance management systems.
* Developed customer service strategy, in operationally focused environment.
* Completely re-wrote Schedule of Authority detailing approval levels for all financial and human resources activities that decentralized decision-making and increased accountability.
* Maintained utilization above 80% for cross-functional, multi-national pool of consultants, while achieving expectations of client Chairman and senior executives, and minimizing cost.
* Redesigned organization structures for global Hong Kong based corporation that increased planning efficiency and maximized utilization of highest paid workforce segment....

* Developed and maintained Key Performance Indicator (KPI) dashboard for publishing of internal and strategic
operational measurements.
* Provided analysis of operational data for establishment of goals for strategic KPI's that supported business unit
initiatives.
* Initiated high-level process for implementing capital procedures for equipment, leases, software, and software licenses for tracking of actuals versus budget....