Experiences at Sallie Mae

For any kind of call center, you need to be confident and have a strong voice, not overpowering. You need to be kind but firm while speaking with the interviewer so they know how you hold your self and how you will hold your self while speaking to a customer who can't see you.

The most challenging aspect of my job was keeping up with the growth and constant change within the company, but this kept me on my toes and actually makes me better at my job.

I came in at an entry level position when I was very young. I already had a good work ethic and was conscientious. I worked my way up through the ranks.

Answering phone calls regarding student loans. Assisting customers make payments, postpone, lower and increase their monthly payment amount. Answering any questions regarding their loans.

*Interviewed loan applicants to obtain personal and financial data and assisted in filling out applications.
*Determine approval or denial based on personal information received from borrower.
*Research and notate accounts for loan information, credit, and loan history using several different computer systems....

great company that lends money for student loans, and services college students. data entry

Responsible for resolving federally insured student loans in which a default claim was filed with the guarantor, but denied due to a loan servicing error

Consistently achieved a monthly target of over $150,000 in defaulted loans resolved

Successfully convinced borrower's to remove the default by making one full monthly payment, or sign a new note called a fresh start agreement

Extensive skip tracing experience using top of the line systems including Lexis Nexis, Insight Collect, Fast Data, and First Pursuit

Experience interpreting a borrower's credit report

Trained personnel in collections, cures, and skip tracing tactics

Strong knowledge of FDCPA...