Experiences at Sallie Mae Servicing

Self motivation, a positive attitude, ambition and goals

The tricky part, is getting 'in the door.' Get in anyway you can, then post out for the job you really want once you are eligible. The quickest/easiest way to get in, is through a temporary agency, such as Kelly Services.

As a staff manager, spending extensive periods of time to develop weak personel is the most challenging aspect.

I was tasked with mentoring and developing exempt and non-exempt staff to reach their potential. I would give presentations I developed to meet the call center environment needs. I was responsible for implementing new processes and procedures as well as develop the appropriate training materials to train the call center professionals at a moments notice. High ability to multitask and direct staff....

You must be willing to grow in an everchanging environment. Accept change and be dedicated to customer service.