Experiences at Sharp Electronics

Having good customer service skills and being a good self starter with little or no supervision.

Worked directly with and supported the Customer Care organization, maintained exchange and return programs that applied to all accounts and price groups residing in SEMCA and SDSCA. Monitored returns and exchanges. Reviewed submitted accrual requests to ensure compliance with GAAP (General Acceptable Accounting Principles). Ensured that data was sufficient and/or accurate. Administered the ATS system (Automated Tracking System). Resolved pricing issues with Customer Care Representatives and Customers. Resolved return/accrual issues with Customer Assistance Center. Interacted with internal and external customers to resolve exchange and return issues. Interacted with IT in resolving problems relating to ATS. SAP system consistent in use....