Experiences at Siemens Building Technologies

Aligning existing project controlling system with the company's accounting principles and policies.

Very useful and easy to understand project management

Extensive understanding of project and account management including logistics and warehouse operation.

* Designed and developed intranet to support the alarm monitoring call center and document control
* Implemented Quality Control program to ensure call center employees are effective
* Developed statistical measurements for alarm activity
* Ensured all departments staffed properly
* Implemented several Six Sigma projects to the control phase: Problem account identification, signal reduction, data reconstruction
* Ensured that company is licensed in all jurisdictions required by state and local laws
* Performed monthly one on one development/yearly evaluations for staff
* Performed quality audits to ensure that UL standards being met
* Successfully supported 24 by 7 call center operations in Dallas and Washington, DC, along with Data entry dept, Admin staff and IT group
* Developed quality standards and training standards to ensure excellent customer service
* Recruited and trained new employees
* Responsible for scheduling/adherence to call center measurements for over 60 employees
* Handled executive complaints from legal entities/customers...

Progressive management roles over several years which included responsibilities for providing employment strategic direction while putting into place the programs, policies and procedures for the total recruitment function in North America. Played a key role in bringing two operating divisions together into one recruitment philosophy and operation. These responsibilities included College Relations as well as professional recruitment. In addition, responsibilities included Human Resources Generalist support for multiple district offices in the North America....

Provided central HR direction and support across the corporate staff and multiple divisions within the company. Total staff of 31 (5 direct, 26 indirect). Provided direction to the team that is responsible for the development of policies and programs representing Academic Relations, Benefits, Compensation, Employee Relations, Employee Services, HRIS and Recruiting throughout North America....

Responsible for providing direction to all HR operations across the company. This included a direct staff responsible for the development of policies and programs representing Academic Relations, Benefits, Compensation, Employee Relations, Employee Services, HRIS and Recruiting throughout North America. Total staff of 50 (8 direct, 42 indirect)....

Write manuals, installation instructions, technical specifications, etc.