Experiences at Staples

I learned that you need to be willing to accept change. My job was Operations Manager but I learned that included a lot of other jobs.

1. I enjoyed doing the work that I did. The best thing was the variety of work. I like to keep busy.
2. I enjoyed working with the customers.
3. I had a great group of people that I worked with. The associates that I had working for me made most of my job easier

Taking care of an angry customer over a laptop that they had bought which was out of warrenty. I was able to calm the customer down and we worked out the problem. He wanted a full refund back which I couldn't do but I worked with the customer and had one of my Technicians take a look at his computer and was able to solve the problem and the customer left happy....

Staffing was the most challenging. We needed to get qualified people in that enjoyed the job. Many were part-time students that needed to work around the school schedules. We were very accomodating but it was sometimes hard to get all the hours covered with the proper associates.

I had a variety of duties at Staples. That's what I enjoyed there. I was the Office Manager and Human Resource Director. I did all the filing, hiring, training, orientation for all the new hires. I was in charge of all the training about new products or policies that came out. It was my job to make sure that all the operational functions were completed each month. Some of the duties included Safety inspections, Self Audits, Cash room operations, New planograms that needed to be set. I was also in charge of the Office Supply and Furniture departments. I did the schedules for the associates and the management staff every week. I enjoyed the variety....

The things that I looked for when I was interviewing for new associates was: Excellent customer service skills, able to talk to the customer about their needs and direct them to the right product, good oral skills, willing to learn new things-willing to cross train into other departments, Friendly and helpful. The new associate would need to demonstrate selling skills and have to answer the question Why they want to work for Staples. They would have to show an interest in some of the products that we sold....

I believe in hard work and letting the company know what a great asset I would be to the company.

Interesting!!! I kearned a lot of work the date I was hired. Such as takig off teachers acct, discount for rewards, what gets a adomatic disount on the register.

I was a sales manager with Staples, Took my team of sales associates and showed them how to succed and stay on top. Was always ranked in the top 10 chain wide when dealing with measurables and sales execution.

There is no real secret to being hired by Staples, You must just simply show your capibilities, and execute what you promise. Be very energetic and committed to your work.