Experiences at Starbucks Coffee Company

I already knew how important great customer service means to customers, but Starbucks means the third place for customers. First is home, second is workplace, third is Starbucks. Customers are very faithful to the brand.

must show leadership courage

Passion for creating an environment that treats people with respect and dignity - recognizing and valuing every individual's strengths. Ability to lead through ambiguity, applying creativity and an entrepreneurial spirit. Demonstrating flexibility to adapt to changing direction and delivering on commitments....

Understanding that everyone is considered a partner means that everyone has an important role in meeting results. Believing the vision is most inportant because it give you a desire to buy into the ideals.

Because of my store's location, I frequently have to help customers who don't speak or understand much English, which is the only language I know. It's important to me to deliver the same quality of service to these customers as to others, but I sometimes feel overwhelmed when I can't comprehend a customer's request. In general, I've been able to successfully communicate with my customers, but sometimes the process involves a lot of rather frustrating trial-and-error!...

Making our budget shortfalls work in our favor in the middle of the fiscal year.

Must be focused on service to your community.

Liking what you do and having a willingness to learn about coffee

Dealing with an employee who was continually trying to manipulate any activity to their control, as well as continually challenging the attendance policies. This was a person who was disrespectful towards any and all rules, lacked maturity, and conveyed a superior attitude towards others, often trying to change the course of discussions and planning to get things their way. There was no team mentality or consideration for others and it was very stressful for the rest of the team. With many frank discussions and warnings the behavior subsided....

Communicating with people who have little understanding of design and the importance of keeping up quality of the variety of materials, equipment and furniture. I often played the role of educator and tried to instill a sense of pride and responsibility to the store employees in maintaining the elements they are given.

Also challenging was the up front work to develop, design, and get sites approved by landlords....