Experiences at State of Oregon

-Analyzed Electronic Records Management Policy.
-Worked on a team of State leaders.
-Conducted interviews with heads from many different State agencies.

Trade Manager, Asia. Oregon Department of Agriculture. Managed the business development program for Oregon products covered by the FDA, especially those breaking into new markets.
* Outstanding writing skills resulted in $400,000 grant; managed resulting promotions in Taiwan.
* On five-country marketing trip to Asia found unique niche markets, made immediate sales and established future collaborative projects....

Know your stuff, be compasionate toward those with less financially.

Review client applications and determine eligibility for expidited food stamps and emergency medical. Open case and set up computer files.

My duties included acting as a lead worker by assisting in the training of newly hired Customer Service Assistants and supervising intermittent employees, issuing assignments and creating lunch schedules. I examined participant case records, policies and procedures; I provided analysis of cases through written reports; I developed and evaluated corrective action plans to provide direction on policies and/or procedures in order to assure quality delivery of rules to constituents; I assisted in the development and implementation of new programs and performance improvement plans; I compiled statistics and wrote reports on case records, agency operations and recommendations for each case; I provided assistance and information to county agencies, employers, government officials, and the general public in response to requests and inquiries received by telephone, fax and mail regarding child support issues, financial guidelines, rules and regulations, paternity establishment and child support payments. I reviewed child support cases and researched case information to determine solutions to problems affecting clients. I responded to difficult inquiries from internal and external customers; I assisted counties with discerning problems regarding child support issues such as, payments being made, employment and paternity status and what procedures are being taken to recover child support payments. I helped to setup the Consumer Response Information Database....