Experiences at Steptoe and Johnson

Projects
* Virtualized servers to ease disaster recovery, and simplify server management.
* Supervised upgrades of 400 Blackberry handhelds and coordinated upgrades of 5 Blackberry Enterprise Servers from version 3.6 to 4.0 to increase user productivity and streamline administrative tasks.
* Evaluate third party software and other mobile messaging systems to meet user demand.
* Create and update training materials, FAQ's, user guides and technical documentation.
* Examined Blackberry Mobile Data Service solutions.
* Piloted and implemented METAMessage infrastructure to facilitate mobile attachment viewing and handling.
Duties
* Expedite resolution of Tier 3 tickets involving Blackberries, server and network issues, e-mail message filtering and delivery, and VoIP phones setup and troubleshooting.
* Administer and maintain approximately 500 Blackberry handhelds and 8 Blackberry Enterprise Servers.
* Perform maintenance on entire network infrastructure to ensure it is running at peak performance.
* Serve as liaison between users and vendors to expedite warranty claims and minimize downtime.
* Rotate e-mail and file server backup tapes with offsite storage to guarantee data security.

Was promoted from User Support Technician in 2004:

Legal Help Desk: Phone/desk-side assistance to users on a variety of skill levels, software/document troubleshooting, graphics projects for trial and client presentations, assisting in testing and integration of new hardware/software products and some network administration. Supported all MS Office applications, with an emphasis on Word, Outlook and Excel. Administered and maintained Loaner Laptop Pool....