Experiences at Stream International

Hewlett-Packard was very demanding on the level of customer service given to their customers. One call resolution with knowledge of time management was a must. Computer and people skills were key.

Stream provides customer service and technical outsourcing to clients globally.

Managed performance standards and managed 20 to 25 support professionals.
Conducted call-coaching training sessions each week as well as directed senior support professionals for performance.
Administered and supported career path program for support professionals as an avenue for growth and success....

Ran corporate, crisis and internal communications for this 15,000 person, $325 million global business operating 20 contact centers that provided online and call-in tech support around the world. Operations also included a wholly-owned subsidiary that was launched in 1999. Microsoft, AT&T Wireless, EarthLink, Dell and HP were a few of the clients we supported. Reported to President / COO and proactively participated in executive management meetings. Managed three global PR agencies with a $500,000 budget Readied business for IPO, but company was sold in 2000....

Provide technical support for Avery Dennison label products within various software products, assisting customers to build custom templates within Word 97, 2000, and XP via telephone. Place software upgrade orders for various Avery software products.
?? Provided courteous service and established strong customer relations.
?? Compiled mailing lists.
?? Worked 1 year in customer service, taking service calls, providing in and solving problems.
?? Successfully met or exceeded all call metrics goals and deadlines....

Technical support for cable modem subscribers. Customer service, timely issue resolution and complete documentation.