Experiences at Stryker Orthopaedics

Selected as a project manager for an Oracle ERP software implementation ($30+ Million Dollar project) supporting a $1.6 Billion Dollar Stryker business unit. Led and managed successful implementation of Oracle software "Order-To-Cash" applications, project testing program, and company training. Responsibilities included:

* Managed all project phases (Scoping & Planning, Visioning & Targeting, Design, Development, Construction, Training, Support Services, Reporting, and implementation). This team consisted of 28 Stryker employees and 16 Deloitte consultants.
* Implemented a "Change Management" communications process which improved user acceptance and reduced training curve required to perform software applications.
* Managed, created and implemented a successful ERP unit and integrated software testing program utilizing Mercury Test Director Software. The testing process improved user acceptance and reduced software application programming rework costs. Managed testing program staff (18 test leads and 157 testers).
* Drafted and conducted executive management project status reports, presentations, during all phases of project with PMO, Steering Team and key company stakeholders.
* Created, launched and implemented training programs performing over 511 instructor led training classes training 5,512 corporate and field employees. Training program resulted in an overall savings of $490 Thousand Dollars in training costs.
* Created the post "Go Live" Oracle software training program which is now the adopted software training program for Stryker Orthopaedics and is considered the training program model for other Stryker Divisions.
* Launched, implemented and managed "Command Center" to support all Stryker field locations (i.e. Corporate, 56 field branch locations representing over 5,600 field users. Command Center functions included: Help Desk, creation of Super Users, call tracking, ticket resolution, and follow-up service support (Levels one through five).
* Created metrics/Key Performance Indicators (KPIs) to track and measure training, service support performance and customer satisfaction....

* Support over 2200 Windows XP Computers
* Manage projects to upgrade company systems; i.e. Office 2000 to Office 2003.
* Image Windows XP computers using PowerQuest Deploy Center.
* Setup users with wireless e-mail functionality by methods of Blackberry Enterprise Services or Intellisync Mobile Suite.
* Manage user accounts via Active Directory and Exchange Tools.
* Package software and patches for deployment and install and support software remotely using LANDesk Management Software.
* Troubleshoot RSA Secure ID, VPN, and wireless connectivity issues and remove spyware and viruses.
* Work with Buusiness groups to find solutions for business needs.
* Write documentation for position papers and procedures used by the desktop group and the help desk team....

* Support over 2000 Windows XP Computers
* Manage projects to upgrade company systems; i.e. Office 2000 to Office 2003.
* Image Windows XP computers using PowerQuest Deploy Center.
* Setup users with wireless e-mail functionality by methods of Blackberry Enterprise Services or Intellisync Mobile Suite.
* Manage user accounts via Active Directory and Exchange Tools.
* Package software and patches for deployment and install and support software remotely using LANDesk Management Software.
* Troubleshoot RSA Secure ID, VPN, and wireless connectivity issues and remove spyware and viruses....