Experiences at Sykes

Being eager to learn about AT&T Wireless services, and working with the public well.

A firewall issue on a customers computer took an hour to finally fix her issue we had to reinstall the firewall so it would work correctly

Not really knowing what to but still fixing whatever problem the customer had

For half of a year I helped customers with cable internet problems, the rest of the time I worked there I helped people receive proof of insurance cards and debit card fraud for USAA

knowing people that work there, and having customer service experience

Taking customer calls, troubleshooting and resolving issues, and maintaining account talk time. I always made account incentives for calls solved and talk times.

Troubleshooting of all Adobe Products with emphasis on Illustrator, Photoshop and Acrobat. Precise case documentation and troubleshooting history required as a part of the process.