Experiences at Sykes Enterprises

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What's the inside scoop on Sykes Enterprises? 3 people are talking about their experiences with the organization. Get a look behind the scenes by reading their answers below.

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John Hart

John

How would you describe what you did at Sykes Enterprises?

Sykes provided an outsourced Technical Help Desk supporting three divisions of General Electric.

Supplied support for three divisions of GE, Nuclear, Power Systems and Capital Fleet.
Co-managed 50 seat 24/7 technical support help desk team.
Trained clients and employee's to database standards.
Wide Area Network Duty Manager, providing authentication for connectivity and server escalations.... read more

Posted @ 04:49PM, September 24, 2007 by John Hart | Permalink
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Ryan

How would you describe what you did at Sykes Enterprises?

* Provided upper-level support to internal technicians for escalated concerns in need of advanced resolution
* Maintained internal database to track escalations
* Performed maintenance and troubleshooting of DSL internet service connections and e-mail service for customers of a large ISP
* Documented necessary information into company databases
* Provided basic computer, Internet, and e-mail instructions to customers... read more

Posted @ 09:17PM, August 05, 2007 by Ryan O'Connell | Permalink
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