Experiences at T-Mobile

Provided customer satisfaction through effective and timely resolution, supported customers with new products and services, increased revenue through various sales initiatives and appropriately distributed adjustments and credits

Contractor on site at T-Mobile as an implementation and planning network engineer. In this position I was responsible for documentation, planning and implementation of all core network upgrade, installation and maintenance activities.

Here I regularly wrote implementation and maintenance documentation to guide our Tier 2 staff through technical processes. I was also responsible for evaluating and improving design proposals handed down from the network architecture group. Regulary worked with Cisco 7600, 6500, 4900
routers/switches. Also had significant experience with Cisco VPN hardware, both 3000 series
concentrators and ASA series security devices....

Director of Mobile Computing Solutions (Voice + Data + Applications), Corporate Strategy, Business case definition, Team Definition/Building,
New product lifecycle managment(GPRS, WiFi...

Helped Launch T-Mobile HotSpot.

Member of Management Team responsible for strategic decision-making and implementation of nationwide recruiting activities. Supervised individuals responsible for filling over 5000 sales (retail, business to business, indirect and technical) and engineering positions annually. Positions range from entry level to executive director. Responsibility to hire, train and develop a high-performing remote team of one manager, up to 15 recruiters and 10 recruiting assistants...

Upgrade engineer (S/W R10 to R11)
* Upgrade the SP, CP and DP, APG40 and ACA software within the UK T-Mobile network. Find and fix any new problems or alarms post upgrade.

Value driven leadership with a strong focus on the customer experience and coaching and developing leaders

Regional Retail Manager, T-Mobile USA,
Chicago North (Nov '04 -Aug '05). Mid-Illinois (Sept. '05-Present)
-Accountable for delivering world class service, immaculate visual presentation, operational excellence, and financial results for 10 retail locations.
-Responsible for creating and leading market strategy to deliver on channel and regional initiatives.
-Continuously provide leadership to store managers and team members through behavioral coaching to provide the right people what they need for personal growth and growth for T-Mobile.
-Through behavioral coaching, celebrate success, develop opportunities, and hold people accountable.
-Responsible for ensuring solid bench strength throughout the market to ensure delivery of world class service, immaculate visual presentation, operational excellence, and financial results.
-Continuously live and teach the T-Mobile Values as the compass to make decisions and implement strategy.

Retail Store Manager, T-Mobile USA, Oakbrook, IL (Oct. '02-Oct. '03), Louis Joliet (Oct. '03-pres.)
-Interim Regional Leader for Chicago West (August 04 and September 04. Shared all RRM responsibilities with one other RSM. Accountable for both regional and individual results.
-Organized and coordinated a shredathon of old paperwork for the entire Upper Midwest
-Responsible for delivering high levels of customer service for T-Mobile customers.
-Successfully developed two underperforming retail stores to peak performance in sales and operations
-Successfully developed one RSR to ARM and helped develop one ARM to promotability to RSM. Continuously develop all sales associates to help them exceed their goals as well as T-Mobile's.
-Successfully participated in the facilitation and training of Selling the T-Mobile way and Get More Value Training.
-Delivered two Good Audits at two separate sales locations in one and a half years.
-Actively participate in recruiting and hiring for RSR, RSA, and RSM positions in the market.
-Continuously live and teach the T-Mobile values to achieve personal growth and growth for T-Mobile...

packing cell phones on an assembly line tp be shipped off

I am currently accountable for auditing up to 200 retail stores annually for T-Mobile. I travel throughout the US and convey the operational, financial and sales compliance of each location to corporate management.