Experiences at T-Mobile

I supported a sales team with various tasks and projects. I kept track of all sales and used this information for commissions and rewards programs. I tracked competitor ads, as well. I also kept records of all dealer information.

I worked closely with the construction department to coordinate bidding, all documentation, data entry, invoice processing, filing, and NTP's. I was the primary contact for all contractors. I was also involved in several community services, Focus Hope, Thanksgiving Parade, worked with underprivledged children, MCar racing team....

Managed small to medium sized regional accounts with annual sales up to $14M.
Consulted at the C-level, provided excellent customer relationship management. Trained and supported employees of assigned accounts, approximately 300 individuals or 100 doors of distribution. Assisted in launching new markets and new brands....

Provided customer satisfaction through effective and timely resolution, supported customers with new products and services, increased revenue through various sales initiatives and appropriately distributed adjustments and credits

Contractor on site at T-Mobile as an implementation and planning network engineer. In this position I was responsible for documentation, planning and implementation of all core network upgrade, installation and maintenance activities.

Here I regularly wrote implementation and maintenance documentation to guide our Tier 2 staff through technical processes. I was also responsible for evaluating and improving design proposals handed down from the network architecture group. Regulary worked with Cisco 7600, 6500, 4900
routers/switches. Also had significant experience with Cisco VPN hardware, both 3000 series
concentrators and ASA series security devices....

Director of Mobile Computing Solutions (Voice + Data + Applications), Corporate Strategy, Business case definition, Team Definition/Building,
New product lifecycle managment(GPRS, WiFi...

Helped Launch T-Mobile HotSpot.

Member of Management Team responsible for strategic decision-making and implementation of nationwide recruiting activities. Supervised individuals responsible for filling over 5000 sales (retail, business to business, indirect and technical) and engineering positions annually. Positions range from entry level to executive director. Responsibility to hire, train and develop a high-performing remote team of one manager, up to 15 recruiters and 10 recruiting assistants...

Upgrade engineer (S/W R10 to R11)
* Upgrade the SP, CP and DP, APG40 and ACA software within the UK T-Mobile network. Find and fix any new problems or alarms post upgrade.

Value driven leadership with a strong focus on the customer experience and coaching and developing leaders