Experiences at TRC Staffing

Working in a outbound call center conducting consumer research surveys.

Worked with client company to identify staffing needs, attract, recruit, and maintain base of employees for wide range of positions. Administration of employee programs and site P&L.

Submitting customer requests for service on fax/copiers using Oracle based system. Transferring customers to correct personnel for other issues related to their copier or fax machine.

* Interviewed state regulated businesses and the general public both in-person and over the phone
* Maintained database records in Microsoft Access and set up queries to efficiently locate information
* Reported branch budget information, including equipment and supply purchasing, invoice payments, and travel reimbursements
* Constructed Microsoft Excel spreadsheets with faculty information
* Interacted directly with students and answered their curricula questions
* Welcomed and directed walk-in visitors
* Developed new customer order contracts in the company database (AS400)
* Processed orders and provided customer service over the phone to a diverse customer base
* Matched cancelled invoices reports with voided invoices
* Checked inventory and provided notice of any out of stock merchandise
* Composed instructions using Microsoft Publisher to proficiently navigate a new direct marketing program to be used company-wide
* Co-authored a Microsoft Power Point presentation using Adobe Photoshop for included graphics
* Applied Microsoft Word to create a press release for the News & Observer introducing a new realtor
* Pioneered a Microsoft Excel spreadsheet of contact information
* Created custom employee and inventory reports using Microsoft Excel
* Entered invoice information using Microsoft QuickBooks...